Are You Pretending Change Has No Cost?
The Change Signal with Paulo Pisano
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Paulo Pisano, CHRO at Booking.com, has spent his career leading transformation in large, global organizations where change is never simple. He brings a grounded perspective on how to simplify without dumbing down, and why leaders need the discipline to stop saying “yes” to everything.
The conversation explores why honest change leadership means naming losses and trade-offs instead of painting everything as a win. Paulo shows how acknowledging sacrifice reduces victim mindsets and keeps people engaged in the process.
You’ll also hear about the mindset shifts he’s championing — helping people move from victim to protagonist, from knower to learner, and from silos to true one-team collaboration. These are practical, human tools for embedding change in ways that actually last.
If you’re navigating transformation or change leadership in a big organization, this conversation offers fresh, pragmatic insights into what really makes change stick.
Here are three big questions that arise from this Change Signal conversation with Paulo Pisano:
Is complexity masking your real priorities?;
What sacrifices are you pretending aren’t happening?
How are you building protagonist mindsets?
ABOUT PAULO:
Paulo Pisano is the Chief Human Resources Officer at Booking.com. He has spent his career leading transformation in large, global organizations where change is never simple. Paulo brings a grounded, pragmatic perspective on how to simplify without dumbing down, acknowledge sacrifice, and build cultures of resilience and ownership.
